Q. I can't see the videos. What's wrong?

A. Make sure you have installed the latest version RealPlayer on your computer. Older versions may not work. Download the player from Real Networks. (To find the FREE player, scroll down the page.)

Q. I have the latest version of RealPlayer but I still can't see the videos. Why not?

A. Make sure that your RealPlayer installation includes the Plug-in. (The Plug-in allows videos to play right on a web page - which is how the Sacred Balance videos are displayed.) To play the last video you were trying to access using the Real Player (not the Plug-in) click here.

Q. I've done all the above but still get a "cannot connect to server" message. What's wrong?

A. Your computer may be behind a "firewall" that blocks this kind of media or there may be some other configuration problem. Here are two different things to try:

• Try watching the videos on a computer on another network that is not behind a firewall (most home computers).
• Configure your RealPlayer software to look for TCP/IP or HTTP connections. (Our videos are not streamed. They are served by HTTP.) Real Networks has an excellent help page (with diagrams) that explains how to reconfigure your RealPlayer software to ensure that your network will not block RealMedia video. To open this help page visit service.real.com/firewall/rplay.html. (The page heading suggests that the information is for those behind firewalls but actually... the described settings can clear up other network problems as well. We recommend it.)

If all the above information fails to help (or if you think that our website has a problem) please send information about your computer, operating system and network connection to the webmaster.